Unified Communication (UC) is a new technological architecture whereby the real-time applications like presence information, instant messaging, video conferencing, IP telephony, speech recognition and call control are integrated with the non-real-time applications like unified messaging. Unified Communications bridges the gap between the VoIP (Voice over IP) and the other computer related communication technologies.
UC enables users to know where their colleagues or friends are physically located (home or office). They also have the ability to see which form of communication the receiver prefers to use at any given time like cell phone, or email, or instant messaging. It also focuses on IT systems, data communication networks, video conferencing technology and telecommunication voice system and services.
There is a difference between Unified Communications and unified messaging. Unified Communications refers to both non-real-time and real-time delivery of communication methods and unified messaging systems collects messages from different sources and holds those messages for retrieval at a later time.
Component of Unified Communications
• Real-time communications – It means getting immediate response and processing after some input. Examples of Real-time communications are paging, instant messaging, call screening, call conferencing, etc.
• Transactions – This covers online transactions made through web, or online banking, or e-commerce etc.
• Multimedia Services – This encompasses multimedia elements like videos, animations, pictures etc.
• Unified Messaging (UM) – It is the integration of different communication media (like fax, e-mail, video messaging, voicemail etc.) and electronic messaging.
• Data services – Data services include information delivery like online services, web data etc.
Benefits of Unified Communications in VoIP
• Enterprises can significantly reduce costs acquired for accommodating workers with all the allegations, by allowing them to work from home.
• Human delays are eliminated or minimized, which results in faster interaction and cost savings for the business.
• Video and Web conferencing calls will allow for better interactivity and consequently, superior productivity, thereby dropping the cost on telecoms and travel.
• People who depend on mobility in connection can remain connected with their wireless IP handsets or soft phones even when they are outside their home or office.
• Everyone will have fewer bills and registrations to worry about, as each and every person might be having all the services from one single provider, and can be reached through one single number.